Bridge overview
The receptionist talks to this service; this service talks to the EMR. Nothing reaches a patient chart without a verified caller.
Calls handled
—
No activity yet
Blocked before verification
—
Requests refused for lack of a verified caller
Waiting on front desk
0
Nothing queued for staff
Handed to staff
—
Actions degraded instead of failing silently
EMR connections
What each clinic's EMR actually lets the receptionist do right now. Greyed-out rows are the capabilities still waiting on vendor approval.
Recent access
Every lookup is recorded with the record locator, never the chart contents.
Where this stands
What is finished, and what is waiting on someone outside the codebase.
Working end to end
- Caller identity verification with a second factor and lockout
- Prescription, allergy and problem-list lookups over FHIR R4
- Open-slot search, booking and cancellation
- Refill requests and messages routed to the front desk
- Audit trail of every disclosure, per call
Blocked on third parties
- eClinicalWorks API credentials for a real practice
- Scheduling write access, which is a separate agreement
- Signed BAAs with the voice, telephony and model vendors
- A pilot clinic willing to be the first live site